1 What sizes and shapes of tin boxes can you customize?
We offer customization in various sizes and shapes,including but not limited to round,square,and heart-shaped. Please provide specific dimensions and shapes based on your requirements.
2 What is the minimum order quantity (MOQ) for custom tin boxes?
The minimum order quantity typically starts at 3,000 pieces,but this can vary depending on the size and complexity of the tin boxes.
3 What printing and decoration options can I choose from?
We provide multiple printing and decoration options such as screen printing,hot stamping,and embossing to meet your personalized customization needs.
4 What is the cost and production time for a custom sample?
The cost and production time for a sample depend on the complexity of the design,generally ranging from 7 to 10 working days.
5 What is the average delivery time for bulk production?
The average delivery time for bulk production is typically 30-45 days,subject to adjustments based on order volume and production status.
6 Can I use my own brand and logo on the tin boxes?
Absolutely,we support comprehensive brand customization,including logo printing and special designs.
7 What are the steps for custom design?
Custom design typically includes requirement discussion,design proposal,sample making and approval,followed by mass production.
8 What international shipping options do you offer?
We provide sea freight,air freight,and courier services,allowing you to choose the best shipping method based on your time requirements and budget.
9 How are duties and import taxes handled?
Customers are responsible for paying any duties and import taxes that may apply in the destination country. We can provide necessary documents to assist with customs clearance.
10 How can I obtain a quotation?
You can submit an inquiry request on our official website or directly contact our sales team for a detailed quote.
11 What are the usual payment terms?
We typically require a 30% deposit upon order confirmation,with the balance due before shipment.
12 How do you ensure product quality?
We enforce strict quality control measures throughout the production process,including raw material inspection,in-process monitoring,and final product testing,to ensure compliance with standards.
13 What is your return and exchange policy for quality issues?
For any quality issues due to manufacturing defects,we offer returns or exchanges. Customers must request this within a specified period after receipt.
14 What is the source of your tin materials? Are they environmentally friendly?
We use high-quality,recyclable tin materials that comply with international environmental standards.
15 Can you provide certification that meets specific standards (e.g.,food safety standards)?
Yes,we can provide products certified to meet FDA,SGS,LFGB,and other food safety standards.
16 What quality certifications do your production facilities have?
Our production facilities are ISO 9001 certified for quality management systems.
17 What lining materials are available?
We offer a variety of lining materials such as sponge,velvet,and EVA to protect and display the products effectively.
18 How can I track my order status?
Customers can track the status of their orders through our online system or by contacting our customer service team.
19 How do you choose your packaging materials?
We select appropriate packaging materials based on product characteristics and customer requirements to ensure safety and cleanliness during transit.
20 What documents and information are needed before production begins?
Before production begins,we require detailed product specifications,design files,and relevant legal compliance documents from the customer.
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